Dear all,
I have a question. We saw some usesr made some purchases via Paypal, while purchasing assets and games. The problem is that we don't have Paypal but Stripe, even because we are using it for our platform, so my question is: where does that money go?
Because we can't see them in our balance, many thanks
best,
Gene,
K Storm Studio ltd
This forum is answered by the community, not the staff.
Regarding your question, it's best to try contacting the staff directly. From what you've described, it seems to be a bug, but it's the first time I've heard of it. I'm more inclined to think it's a misconfiguration.
Itch allows two ways to get paid. One is where Itch is the seller. In this case, it doesn't matter how people pay; all the money goes to Itch, and you then have to withdraw it from Itch.
The other way, and from what you've said, I think this is the one you have, is where you collect payments directly from customers. In this mode, Itch doesn't receive the money; instead, you receive it based on your settings.
I've never used "direct to you," so I wouldn't know the options, but if my hunch is correct, you might have a PayPal account set up and you've forgotten about it. It's best to try checking the payment settings of your accounts.
