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What about unsupported payemnt system?

A topic by K Storm Studio created 45 days ago Views: 246 Replies: 5
Viewing posts 1 to 3

Dear all,

I have a question. We saw some usesr made some purchases via Paypal, while purchasing assets and games. The problem is that we don't have Paypal but Stripe, even because we are using it for our platform, so my question is: where does that money go?

Because we can't see them in our balance, many thanks

best,

Gene,

K Storm Studio ltd

guys I'm sorry, but I can't figure out where some payments go. I saw some transactions that don;t appears in our balance, in particular when customers pay using Paypal.

We don't have Paypal, so where does that money go please?

Thanks

(1 edit)

This forum is answered by the community, not the staff.

Regarding your question, it's best to try contacting the staff directly. From what you've described, it seems to be a bug, but it's the first time I've heard of it. I'm more inclined to think it's a misconfiguration.

Itch allows two ways to get paid. One is where Itch is the seller. In this case, it doesn't matter how people pay; all the money goes to Itch, and you then have to withdraw it from Itch.

The other way, and from what you've said, I think this is the one you have, is where you collect payments directly from customers. In this mode, Itch doesn't receive the money; instead, you receive it based on your settings.

I've never used "direct to you," so I wouldn't know the options, but if my hunch is correct, you might have a PayPal account set up and you've forgotten about it. It's best to try checking the payment settings of your accounts.

Thanks Hachelion


yes I have Stripe, not paypal, in fact I receive from Stripe, but one thing is when the customer pays and when I receive.

Ok I try to contact the support team directly.

Thanks

(+1)

As I a developer and having payout issue I raised tickets multiple times and sent mail but no response. More than 3 months and no response from team. 

Thanks, buddy, that sounds bad, however, I try to send a ticket too! :)