itch.io

The ticket number is at the top of the previous thread I linked in the first post, but there is no harm in putting it here again.

Ticket number: 302350

As for itch not answering indexing issues, I can understand that, to a degree. I get that they don’t want to reveal how their system works and what criteria it has for delisting games. However it is, in my opinion, absolutely inexcusable to ignore any ticket that wants to talk about issues connected to it.

I would be perfectly satisfied if I got a reply like this: “Your game was delisted by our automatic system for reason we cannot disclose. We will check it manualy and decide if it is fit to be re-indexed or not. We will contact you with details if we find any issues with your game that would make it unfit for re-indexing. Please be patient, as this process can take anywhere from few week up to twelve months. In the meantime, be sure to share the link to your game around, as your page is still accessible via direct link. Have a good day.”

Hell, even something like this would be better than nothing: “We are sorry. We can’t disclose the inner workings of our flagging system. Your game was flagged automaticaly and is in our que to get checked manualy. This can take up to one year. Have a good day.”

That’s it. That’s all I want. It’s the silence from the support team that makes me upset. If you get ignored completely by support, then something is very wrong.

I wrote here for for two reasons. One, I want to know how this went for other people. How long it took to get their games re-indexed, if they got any replies from the support team,… Stuff like that. To get a general picture from people with actual experience with this situation.

And two, I wanted to get some eyes on my situation and hopefully get someone from the moderator team to poke the support team again or to get some kind of statement.