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Support Email Doesn't Response

A topic by EItho created 40 days ago Views: 995 Replies: 15
Viewing posts 1 to 8
(1 edit)

"Your request (319060)"

I send an email to support@itch.io in 4-5 months ago, and I didn't get a response yet.

My request is simply to: I followed all guideline, but my game was not indexed.

Moderator(+1)

I've let our admins know about your ticket.

Thank you!

Someone had checked my game's direct link but didn't get any email yet.

Moderator

I wouldn't know. It's out of my hands now.

Deleted 34 days ago
Moderator(+1)

The unofficial FAQ doesn't say to just post links to your game wherever. Please keep this on-topic. Thank you.

Hi moderator,

Could you please check my e-mail, cause i get no response from itch.io support.

e-mail:
25/feb/2026, 00:43
##- Please type your reply above this line -##
Your request (347025) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.

Thank you.

Moderator

I can't check your e-mail, but I've let our admins know about your ticket.

Thank you for reporting the case.

https://itch.io/games/tag-symbian
https://itch.io/games/tag-j2me
https://itch.io/games/tag-moon-patrol
https://itch.io/games/tag-java-me
https://itch.io/games/tag-coin-op
https://itch.io/games/tag-scrolling-shooter
https://itch.io/games/tag-side-scrolling
Hi there,
I am having similar problems with the tags above from my game Lunar Patrol, the game does not show up in the search engine.
e-mail:
25/feb/2026, 00:43
##- Please type your reply above this line -##
Your request (347025) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.

(+3)

This platform definitely need a project queue page.

(+1)

These problems are happening all over the place, tags does not work, search dialog box do not work, game not indexed.
itch.io need to fix this, no queue

(1 edit)

My games are finnal indexed, and welcome to play my demos! Also, if you are struggling with getting indexed, hope you can also get indexed soon!

Haha, support hasn't responded to me for 3 years now. As far as I understand, they don't want to improve OAuth and are ignoring my emails(

I also haven't received any response to my emails. Currently none of my games have been indexed for months, possibly longer. They used to be indexed but now are not. 


##- Please type your reply above this line -##

Your request (344712) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email.

(2 edits)

Sounds like this website runs on Auto pilot. It probably generates enough cash so that they can ignore all the issues. Users are not heard and issues are not resolved, even for game creators. Pathetic.