Agreed that much of this should've been communicated much better. They've got virtually no social media / online presence as it is
I can't say we were affected by this before the 20th of Feb, the amounts were relatively consistent but I may have missed something. That's pretty rough if it were the case though!
I don't believe things have been resolved fully on our end regarding recurring payments, but I'm still on a cooldown for the payment refresh. I'll try to keep you up to date on that end though, and if anything changes
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Appreciate the heads up regarding the sub numbers! I do check the provided Monthly Gross Per Subscriber CSV file they provide in your Payouts menu at the bottom which I BELIEVE is accurate but not entirely sure.
Appreciate it, helps to check in with other devs on this stuff, see what generalizes and what doesn't. And yes, TECHNICALLY a lot could be extracted from that CSV, but you'd have to whip up a bunch of custom scripts to get this kind of granular subscriber info from them, and even then I'm not sure if they neatly label subscribers into those same categories in the CSV. In general I just wish Substar was a lot more clear about what payment status a subscriber was in, and what that meant. But you work with what you've got; it's something of a miracle they exist in the first place, and I am grateful for that despite my complaints.