Oh hey guys, thanks for the heads up. Saw this too as I was checking things just now.
That said, this is very much still a "believe it when I see it" situation. For review:
1. This situation, by my records, started at LEAST at the start of February, possibly going back as far as December of last year. I show a SHARP drop of subs during that period (20% or more), not into "unsubscribed", but into "unpaid" or "sub expired". I have yet to get an explanation from substar on why subs are allowed to "expire" at all; this would seem to defeat the purpose of a subscription platform. It may simply be another way of saying "payment failed". Bafflingly, some accounts in "not paid" show no reason at all: no expiration, no failed payment. They're just...there.
2. SubscribeStar said nothing about any of this until Feb. 28th, after people had started freaking out about their disappearing subs on social media for several days. In that post, they framed the whole thing as "routine maintenance". Great. Then tell us BEFORE you do it, so we can brace for impact and know what's happening. As it was, we weren't given the full picture of what was going on, and what we did get wasn't in a timely manner. Also, this was a post on their OWN Substar page, which also appears in everyone's feed, if they check that. Something this serious should have been an email. It took me quite a while to dig up their Substar page (it's not linked on the main page anywhere, and I forgot the posts were also in the feed).
3. In that initial post, they claimed things would be resolved by the 3rd. It is, now, the 3rd, and things have not been resolved. I am down from 20% to 14% of subs lost, but that's likely entirely down to my fantastic supporters seeing my posts about this situation and manually fixing their payment info, something they never should have had to do in the first place. And now we get THIS post. I hope it's accurate. More compatibility with more cards and/or more ways to pay would be great. And I'm glad they're posting SOMETHING. But from my side, I have yet to see ANY improvement or fixing of the situation coming from SubStar. Have you? Aside from those recovered via manual fix by my subscribers, my lost subs are still lost.
Hopefully this post is true, and those subs will re-appear over the next week or so. But I'm certainly going to be keeping a close eye on this.
I will also say, let this be a heads up: you should probably be manually recording all your sub numbers (active, not paid, unsubscribed, payment failed) at least a couple times a month if you aren't already. Substar provides no historical data on this, and I'm only able to have a point of reference for all this because I started doing so a while back when I realized the big, official sub number was wildly misleading (active + not paid).