I'm not suggesting anything. Didn't even try to check. Our friend here used a new account. I was simply commenting on it, since that's usually okay but doesn't help in this situation.
Based on Itch's communication, it asks users for data and modify settings that do not solve the payment problem, they clearly only take pretend measures and thus mislead users based on what you wrote. On our side, the payment flow between the bank and Paypal works perfectly. My indicated problem is not unique. Based on my information, this applies to all parts of the world, The problem does not occur on the user side, but Itch communicates this to its users in in the way that they have to do things to solve it.
The shame is further deepened by the fact that, based on my knowledge, in the case of terminated accounts, the payment is made immediately?! ...so based on this, the problem is not on the bank's side, but it is quite a big contradiction that the problem is limited to payouts only, it does not affect inpays. I have already written that before, we are not fools and there is a solution, Itch just have to look for it.
Finally, I would also like to clarify that I am not a new account for "Electric Black Sheep" or "Just A Hobby", but true... our interests are the same. Please do not make a false assume!
It is not my job to help here! I am not the problem, I am asking/searching for help! My goal is to find information and a solution!
Where can I find help or an official Itch statement on what they see as the solution and when it is expected?
...Once again, I didn't assume anything or made any claims about your identity. Didn't even try to check. If you want to post from a new account, okay. And again, the way to get support is via e-mail. If you post a ticket ID, I'll notify our admins about it so they can look it up and hopefully solve your issue faster. That's all I can do. But as explained in the rules of this category, if you won't post a ticket ID, then our admins can't help you even if they happen to notice your post without my help.