There are three guards you have to talk to in Shran’s castle. Try Google Chrome as your browser, I don’t understand why other browsers would have a problem, but the glitch is a mystery to me at this point. Quest point by point 1. Talk to the Sand Prince and princess in the caves that you can access in the sand kingdom. Make sure you’ve gotten the battery (blue thing that appears after activating the switch) from the sand compound then proceed to the mines inside the sand kingdom. 2. Talk to tearn and the princess in Taylor (try all doors). 3 go get the 3 captains, 4. Talk to yearn in Taylor