Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines
(+1)

Hi, a few things:

First, the staff doesn't read or reply to this forum; it's answered by the community. If you need to contact the staff, you should contact support.

Second, Itch changed its search system a while ago. Usernames are no longer indexed. If you search by username, Itch will show you the indexed games associated with that account. If that account doesn't have any indexed games, then it won't show anything.

Third, the homepage is populated with games from people you follow and games featured by the staff. This has nothing to do with being indexed, and it's not something you can request. If your game is good and the staff likes it, they'll select it and show it on the homepage.

Fourth, I recommend you read the unofficial guide written by the moderator, as it explains the process. But basically, many games have to be manually reviewed by a staff member before being indexed (not all games), and that waiting list can take several days.

I’ve read everything you mentioned, including the official guidelines, and I followed them carefully when setting things up, but it didn’t solve the issue.

I also searched through the community forums for similar cases and tried the suggested solutions from those posts, but that still didn’t work.

In addition, I asked ChatGPT for advice and double-checked my settings based on its suggestions, but the problem persists.

That’s why I’m posting here now to ask for help.

(+1)

As explained in what you read, the problem isn't following the guidelines, and there's not much you can do on your end. You haven't done anything wrong.

The problem is that your game needs to be reviewed by a human before being indexed. This human review can take several days, simply because there aren't enough staff members available to do it sooner, and that's something you can't fix on your end, period.

What can you do?
What you're already doing: not relying on being indexed and promoting your game.

Will asking for help here help?
It depends. I've seen two situations. Sometimes a game gets stuck in limbo for some reason, and getting the staff's attention allows those games to be reviewed again.
But if the game is in the normal process, meaning it's waiting its turn to be reviewed, then writing here doesn't seem to have any effect.

(+1)

I understand what you mean. That was a very helpful answer — thank you very much.