this is a really good piece of writing. it made me adopt the same tactics as i would in a corporate workplace. i don’t care who works where, all the emails get forwarded to Caroline. issue with printing? send to Caroline. bug on the website? send to Caroline. something something i didn’t even read the email - send to Caroline. i don’t care it’s not her area, we’re buddies, we’re in this together. if i have to suffer, she suffers too.