Thanks for getting in contact. Could you please find a file called
C:\Users\{your username}\AppData\LocalLow\Fractal Phase\Sky Rogue\Player.log
and send it to support@skyroguegame.com?
Also: I got an email from one particular Mac player who ran the game from their Downloads/ folder instead of Applications/. For reasons that are unclear to me, this caused the issue you describe and it was resolved by simply moving the game to Applications/ before starting it.