Ah yeah I know that Leafo is the main admin! Though Charlene is one, too, and she solves a lot of things for people, too. They are both in the Discord and will occasionally help solve things for ppl. I actually did get a response from itch support, but it was a confused response:
Unfortunately, after that, even though I sent some screenshots and mailed back multiple times, I never got another response...
NttP is also in the Discord and wasn't able to give me any extra info about my situation. My last resort is to send a new fresh email to support and reference my other one, but I don't have high hopes for it. I think that maybe because it's a bigger issue (Charlene said it's likely a search bug) the admin don't have time to look into it right now because it's not as simple as just flipping a switch to reindex it as it's an actual glitch.