Interesting game with potential.
Couple of suggestions, not demands, just things to consider, maybe add your own spin to them.
- It would be nice to add feedback to status showing the result of the last action. So for example if Productivity went down due to my last action, it should have a down arrow, preferably with the % drop, if it went up, then an up arrow with % gain. Perhaps this status doesn't need to stay forever, just a few seconds before fading out, but I feel its important as i'm not always able to catch which status changed due to an action.
- Taking this further it might be nice to present a history of last events that affected a status upon rolling over the status box? Additionally maybe include recap of what raises/lowers each status so a new player doesn't have to remember from the tutorial.
- Needs more frequent variations. Fixing too many tickets in a row is a bit bland. The mini-games are good (though all should be able to use WASD - maybe they do and help is wrong?), but it feels like there needs to be more things to do. Think of Papers Pleasse, where as the game progresses you get more and more tasks/instructions/actions to do, forcing you to concentrate more.
Regardless it will be interesting to see how you develop this.
BTW for reference found via your reddit post.