Hello, I have been having the same issue and emailed support. Ticket id (request, I assume): (331117).
Thank you in advance.
edit: Sorry for butting in right away, slipped my mind to make a new topic, will keep in mind next time.
I replied in your topic. You didn't have to spam. The post you replied to asks you exactly that. And please stop typing in all caps, it sounds like you're shouting.