-"You assume this is intentional on Itch's side" No I do not; ironic that you assume so for me. I have been clear on the fact that I know they are a small team and are overloaded in my emails and in my last community post. Having said that I also have to take into account that 2 months with multiple emails and a moderator notification should have drawn their attention by now. I would not make a fuss about this if it was not a big deal for me, it is severely impacting my growth.
-I do have regular traffic outside itch.io. The problem lies in the fact that most of the traffic comes from itch.io; and deindexing has caused most of it to vanish. I am a new developer, I am not someone with an established audience, and itch was my plan to gain that audience. I now have a small audience, but newer audience is accumulating extremely slowly as opposed to when the projects were indexed. Also I have been working on updates my whole summer, and when I released biggest updates I have so far, the projects got deindexed and that has severely damaged my future growth.
-As for the malware thing; I do not have malware in my projects, I do not know why it got tripped if it did; and I do not get the given message you provided when tying to download the game using an anonymous browser; so I do not know where that quarantine thing comes from.
If itch.io does quarantine random projects for malware, than I understand why they would not tell the reason.
Thank you for trying to help tough, I appreciate it.
Then I misread, sorry about that. The way you wrote made me think you thought they intentionally delisted your games or that you did something wrong.
I assure you, the quarantine message is still active, as I type this reply. It is the message I posted plus how old the project is, and from which countries/regions you connected. It's the standard message.
Projects are not quarantined randomly. They do have scanners and automated checks and whatnot. I dare say I do have a bit of experience on that topic. https://itch.io/t/3512426/itch-is-not-a-safe-place-do-not-download-things . And if you want to see an actual current malware, the one talked about here, is malware. https://itch.io/t/5525704/possible-plagiarism-issue-on-itchio-my-game-is-stolen . But the OP did not realize it at the time of complaint.
I do not know how you get that message, I can not replicate it. If what you are saying is true (that my page is quarantined) then the only reason I can think of is because I posted a few bug fixes updates in a short time period which could have triggered something; but I do not know how to prove that, it is just a guess. I guarantee my projects are safe, but the system might have seen the few bug fixing updates in a short period as suspicious and deindexed them for that reason. I have thought of this as a possibility, but Ijust have no way of verifying that.
edit: spelling