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See this recent topic, just one of the several people made. And the rules of this category tell you what to do if support doesn't answer timely.

Thank you for being so helpful by giving me no answers and linking me an older page on which an admin actually showed up, asked a question, then vanished and hasn't been seen for days since. Amazing website you guys are running, where nothing gets fixed.

Can't speak for our admins, but I literally pointed you at instructions to follow. If you won't do that, then no, the people who are in a position to help won't be able to either.

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I already have. It's not my first rodeo. You people don't care. And since you know multiple people have already pointed out this issue, I don't know why you're using your energy talking to me useless things instead of fixing the problem. Oh wait, I know, you don't care.

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Or perhaps because I'm a community moderator with exactly zero power to handle support issues.