The problem isn't that I don't have ownership permission for this asset. As shown in the screenshot, after getting the key, I now have two "download" button in this page. But the issue is that no matter which button I click, the download page I'm taken to only has a link for the Free Pack. I'm confused about this.
I also think there's something wrong with the website, and I'm still waiting for a response from the website staff. But if you have any other way to send me the files, I would be very grateful.
That is indeed extremely strange... but I'm sure it will get solved sooner or later
sadly there's no way for me to send the files other way as I don't have anything set up for that yet
however here's a few things you can maybe try
- try a different browser
- try your phone or something different then what you already tried on
- try and maybe download the itch app and maybe that works better ( even though I'm not sure if you can download from there but is worth a try
