Hi,
Is that your first launch or did you update the game?
Either way, best course of action would be to clear game cache first and then reboot your phone.
To clear cache:
Open phone settings -> all apps -> find REC game -> storage and cache -> clear cache
🚫 DO NOT CLICK 'CLEAR STORAGE' AS THIS WILL DELETE YOUR SAVE FILES🚫
See if that helps,
Cheers