Post by Signed and Sealed With a Kiss in Version 1.3 Released comments

Viewing post in Version 1.3 Released comments

Signed and Sealed With a Kiss4 years ago

Where did you purchase the game? Are you sure logged into the account you purchased it under?

yes i purchased here at itch

Signed and Sealed With a Kiss4 years ago

Yep, I checked and it looks to be attached to your account properly. You should be able to just download it from the game's store page, or by pressing "My Library" under "Explore".

martin4 years ago

do i need to send proof of purchase

Signed and Sealed With a Kiss4 years ago

You should be able to just hit the Download button under the SSWK image and download the latest build. Is it giving you en error?

martin4 years ago

yes it does not show

Signed and Sealed With a Kiss4 years ago

Did you get the e-mail version of the update notice we sent out through itch.io last night? At the bottom of that e-mail, there should be a direct link to download the game's latest build. That one should work.

martin4 years ago

it only says major update and brings me back here

Signed and Sealed With a Kiss4 years ago

I'm unfortunately not sure why it wouldn't let you download the game. You can maybe try doing the download recovery via e-mail option here: https://itch.io/support

If that doesn't work, this sounds like something you'll need to contact itch.io support for directly as I can see that you purchased the game and should have access to it. I can confirm that other users are able to download the game from itch.io without issue.

martin4 years ago

that is unfortunate