Since January I’ve been putting up with ALL my games being quarantined. They don’t just get quarantined when I update them—even fixing a typo on the game page is enough for them to be quarantined. That used to hurt me a lot more because it made my games not show up in the search lists. Now, what does it matter? For the past two or three months, not even NSFW games show up in the lists unless you make them free. But I keep receiving comments like this.
Let me be clear, I’m not criticizing this person nor am I complaining about them, of course. Their reaction is normal. The problem lies with the itch.io administration, who in January unfairly decided to put my account in quarantine and, 9 months and many tickets begging for help later, still haven’t paid any attention to me. It’s impossible they haven’t seen me. They’re not helping me because they can’t or don’t have time—not after 9 months. They’re not helping me simply because they don’t want to.
Why did they put my account in quarantine? Did I do something wrong? Maybe one of my games has something wrong and I need to fix it so my account can be released from quarantine? I don’t know! Do you know why I don’t know? Because the administration doesn’t tell me anything! They completely ignore me!
I’ve spent 9 months with my account in quarantine, and now all NSFW game developers have been waiting about 3 months for paid games or games that accept donations to reappear in the search lists. And all because the administration decided it was a good idea to betray a large part of their game developers in order to listen to some payment processors who have no right to decide which games you can buy and which you can’t.
I find it very hard to have empathy toward someone who treats not only me but also so many developers who have trusted itch.io to publish our games with such contempt.
I’m not bothering to post the last ticket I sent, nor am I going to open a new one. What for? Will they finally listen to me and help me in the tenth month with ticket number 10? No.
This message is not to ask for help. It’s to talk about my deep disappointment with the itch.io administration.
That’s all. Have a nice day.