They can talk about their problems as much as they want until they start collecting money. After that, it's just unprofessional. I've been involved in creative projects for many years and know the difference. Look what happened to Restart Heart. To deceive and disappoint so many people, that's really rude.
In any case, as a future buyer, I can express my opinion since the developer has installed such an opportunity after posts. If people keep silent about their opinion, then in the end the developers will have no information at all about the reasons for the problems in promotion. Where creativity is complemented by business, you need to be more serious. The eternal search for comfort from strangers does not contribute to creative growth as much as many people think. Artistic growth is overcoming. Talent must be complemented by hard work, otherwise it will simply fade away.