Frankly, our team's a little baffled. We've theorized that it could be due to resolution or not having updated drivers/Windows Updates. What version of windows are you running?
windows 10 version 1908
My only advice would be updating to 1909 or changing the resolution. Aside from that I'm sorry, but I'm really not sure what to advise.
how would i change the resolution? i cant go into options and theres no config file