Post by hardworking323 in Private Transcriber Pro comments

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I have a Co pilot Surface Pro 11 with a Snapdragon ARM CPU, and I’m encountering the following issue when trying to transcribe audio or video files:

Error message:
“An error occurred when trying to transcribe the file. ERROR CODE: 2”

I’ve tested several different files, and none of them work on the Snapdragon device. However, when I try the exact same files on my Intel-based Surface, transcription works without any issues.

Could you please look into adding support for the Snapdragon variant,If you can do this I will Definitely buy this program?

samontab119 days ago

Hi hardworking323,

Thanks for the detailed description of the issue.

I see where the issue is. Basically Private Transcriber Pro uses optimised x86_64 instructions to speed up the transcription process. Since ARM doesn't have those instructions, it just crashes.

There might be support for Windows on ARM in the future, but it is low in the priority, so it's basically an unsupported platform at the moment.

itch.io

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