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Hey, I was a pateron during the month of April and never got the new update.

(1 edit)

The download links for version 1.04 were submitted to patrons on April 30th via message (around 08:00 p.m CDT). If you were charged for April's update, please check your message inbox on Patreon and see if you got the message with the links. If you didn't get the links please let me know your patreon username to check the issue. Sorry for any inconvenience that might have happened.

Deleted 1 year ago

I'll check the issue and send you a response as soon as I can. Have a nice day!

Hello again!

We've checked the list of patrons that were charged for April's update. We don't have you there, so that's why you didn't got the links. If you removed your pledge before the charging post (these posts have the label "Paid for by patrons") was published, you were not included in the patrons group who were sent the link via message.

The patreon account for this project is set to only charge patrons if we publish a charging post (which comes with the private message with the links). The account won't charge monthly nor upfront. It only charges if we publish an update. This way we won't charge patrons if in any month we don't have a new update to publish. The updates will be posted on the last day of each month (around night hours). If you join the patreon page after an update was published, you'll have to wait until the next one is published, or you can get it on Gumroad.

If you have any questions, just let me know.

I wish you a nice day!

I did remove my pledge around noon on the 30th so that I wouldn't get charged for the next month.  My billing history does say that I was charged for April and the supported section says it's for Chapter 3 Image Pack. I might be confused on whether that qualifies me for the post or that was a charge from March

That is indeed the charge from March's update (version 1.03), published on March 31st. And since you removed your pledge before we posted April's charging post, you didn't get version 1.04.

Each charge from this game's updates is included in your next bill. So patrons who got April's update were charged on May's bill. As I said, we don't charge upfront.

If you have more questions, just let me know.