I don't owe it to ANY company all-too-happy to take my money to support them or give them the benefit of the doubt when they turn around and try to tell me how I can spend it, and frankly this was the one and ONLY response they deserve until they resolve this issue.
It's not a witch hunt, it's consumer advocacy, and the sooner the folks expecting people to play nice for corporations like they're people with feelings and not businesses attempting to extract the money from our pockets in exchange for promised goods and services the better off we'll be as a society.
People are already complaining towards the Payment Processors and Visa and Mastercard both have their stocks in the toilet.
However, with Itch moving on to a better Payment Processor, it doesn't particularly matter to us creators or audiences how stupid the old payment processors are being.
The backlash at Itch has forced them to take responsibility. This energy was spent exactly where it should have been, and we are already beginning to see the fruits of that effort.
Don't let up. Take Itch to task and demand that they find a Payment Processor who can meet the needs of all its creators.