Thank you for your feedback, it was quite a treat to read.
As far as I am aware, there are no automods or the likes on itch.io, so moderation happens on each page based on the game/project owner. The only things we (Juicy Drakes Studios) delete in the comments are offensive comments and bots. "Offensive" doesn't mean criticism, but rather someone trying to bait others for hateful responses, etc.
I am a bit confused at why you don't like Lucra and Roy; the presence of mammals is important, given the in-universe happenings. Those happenings will become a bit more clear over time, but while we do focus on scalies, the occasional "furry" popping up isn't an accident or just us trying to appease one audience or the other.
The oddities you are noting with Brymror is because he was originally made by a different artist. We got more consistent with character design over time, so I am glad you enjoy the way we are currently designing characters.
Side-characters have gotten a lot more attention lately, since we are trying to make the first act of the game (everything up until you leave for the trip to the river) as solid as possible. The elevator kobold will even get a few more scenes at the very least.
Brando is a fan-favourite, so we will probably write more scenes for him, too.
Zaran is actually a patron character, so we haven't written more content for him yet, given that we are currently restructuring the game: Each character has gotten their own proper file and progression values.
It'll make it more modular and easier to write new content for each character. We are going to keep working on each of the characters; Garreth is going to get a full-on rework, but I (Baku) haven't been able to continue that yet since I am currently rewriting the entire game engine in Godot 4
Thanks a lot for your feedback again, and we hope you enjoy the updates that we'll present in the future!
Baku