I have exactly this problem, my request is (284773).
Birdhelp, did you get any help or method to solve issue?
It would help if you made your own topic instead of hijacking someone else's. I'll let our admins know anyway.
I did get a notification that a moderator let the admins know but it’s been 6 days since I posted this and yet no email!
Please check your email for a response from our support desk!
