Let's try to figure out if there is a connection with the country we live in. Maybe US citizen aren't concerned at all? Is there any people here from the US?
I'm from France. Where do you come from?
Country of origin has no relation to payout delays, other than users who have entered tax information for their account that has resulted in an incorrect withholding rate (not hugely common, but it does happen).
A common thread for just about every user in this thread who have replied is outdated tax information that we were unfortunately unable to reach out to about the issue before the payouts became delinquent. This is an issue that has affected many users at the start of the year, enough that it's been challenging to contact every user who has the issue until it shows up in the payout backend or until we are notified of the issue by a support ticket or a moderator.
We sincerely apologize for the inconvenience that this has caused, and we apologize that we haven't had the opportunity to make a larger statement on the issue, but please rest assured that we are constantly working to address these issues and get them sorted for everyone. Thanks again for your patience.
Thank you for being here and answering questions. Speaking only for myself, these explanations are enough to keep me satisfied for now. Allowing these explanations to arrive more quickly would certainly avoid all the worry.
Maybe an automatic email, a fixed text on the payout screen, or a message in the feed explaining the adverse situation could prevent a lot of tickets from being opened and reduce the workload.
It would also help if there were a clear explanation somewhere of the need to redo the tax interview and connect Paypal in the new mode, something we had to find out for ourselves and by reading each other's experiences here.
Note that we like Ichi.io very much, and what is worrying is the thought of having to abandon the platform due to a simple lack of communication.
We have plans to automate a fair amount of this process especially when it comes to sending emails to users who are experiencing tax information issues. Unfortunately at the moment we're limited in the rate at which we can accomplish such tasks due to our team size (leaf is currently our only programmer, and as he is also the head honcho of the site, he ends up taking up a significant amount of work that occasionally leaves him with little energy to work as efficiently as he would like), and so for the time being we've just gotta work with what we've got. We really appreciate your patience and understanding as we continue to work our best through these issues, and we hope to be able to push out some updates soon that can make this process a little less of a pain for all involved.