Aurial, your complaint is valid (especially if you gave money for the game). I don't think Maverik was saying your problem doesn't exist, but that what you said does not help him fix it. You can be sure that if this happened on the dev systems, it would be solved before a build was ever pushed. Since it does exist, the devs aren't seeing it in person.
I'm getting a general sense at this point that the game is overloading older hardware in some way. What looks like a two-second delay in saving after playing a while on a desktop gaming PC manifests as lockups and crashes and minutes-long save issues on 10 year old laptops. The former is no big deal, the latter isn't something anyone wants. For that reason, Maverik needs to know what hardware you are using, what you do in the game before it happens (if it's as simple as 'I start a game and in five minutes it crashes', that's perfectly fine to say), and what errors might have been in the log. It's because this is a small dev team that users have to help out with these things. Big publishers have all kinds of test hardware and QA rats to find bugs, but independent devs do not.
If you can say what you are playing on and what actions produce the crash, I think it will help. Finding the log file is more 'advanced' knowledge to some people, but scattered around the threads here is how to do that on any of the OSs, and if you are willing to use SpyDiscord the link is on the game's page here and you can just drop the file in the game's bug section with a short note as to why (literally drag the log file icon from your desktop into the Discord window, that part is easy :P).
If you don't want to do those things, I get it. You just want a working product and you shouldn't have to bug hunt. I don't disagree with that.