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(1 edit) (+1)

EDIT: Taken care of, thank you.

Wow you're sitting on 13 grands for the last 3 months? That really sucks. 

I wonder if the issue comes from new taxation reform from the US we all heard about. Or maybe a related side effect?

Is there any US citizen concerned by this issue?

(+1)

I'm from the US, and my tax validation has been listed as "validation pending" for two months. I feel like if I just screwed something up, they'd have told me about that already. 

I don't know at this point if we can rely on them to be reactive if such issue arises. It looks like there isn't anybody on the other end of the line.. 

Admin

We have responded to your ticket, but for the sake of clarity to everyone else, any payout that is significant in either revenue or payment volume (especially both) is likely to experience delays, as the manual review process will naturally take longer when we have to sort through hundreds (in your case, thousands) of payments and ensure that all payments are legitimate and safe to fully process, especially as the rise of fraudulent activity on the internet has necessitated additional security measures. Thanks for your patience!

I was prompted to take the tax interview again, also according to the email I received it's necessary to update tax information every 3 years or so, maybe that's why others are having problemns, I think it's better to file a ticket and wait for a response than redoing the interview by yourself, since my status said "vaild" the whole time and changed to "invalid" just now, maybe, but it's better to ask support just to be safe.

Either way, thank you for the response. 

Admin(+1)

The UI for tax information sadly does not update immediately and for some users may require a manual refresh on our end in order to begin processing new information or updating your information's status. Occasionally we may not know your payout has tax information issues until we have reached your payout in our queue and our delivery attempt fails. In these scenarios we will typically reach out to you about the problem, but occasionally the high volume of support requests and payout queues may result in some cases experiencing additional delays.

 We definitely recommend that any time users update their tax information to contact us via the support desk about the change!