I was prompted to take the tax interview again, also according to the email I received it's necessary to update tax information every 3 years or so, maybe that's why others are having problemns, I think it's better to file a ticket and wait for a response than redoing the interview by yourself, since my status said "vaild" the whole time and changed to "invalid" just now, maybe, but it's better to ask support just to be safe.
Either way, thank you for the response.