I just realized that my tax information was out of date. I've redone the tax interview, I hope that solves the problem.
I understand it was my fault, but I don't think it would be difficult to program an automatic email notifying us of the date to update the tax information as soon as the date approaches.
Not to mention that I could have been informed of this lack in a response to the support request I made, it would have been a more useful response than no response at all, which is what I received.