Not so much below their pay grade as just not the right type of skill set when you'd want a lawyer or a social worker or something. Maybe, space allowing, you could make it work with a humorous anecdote about what happened the last time someone tried to serve the guy these papers. A high-speed chase that left five people dead or something. He got off the hook because he's a well-connected corporate doctor, but they want to make sure he gets served and no one else dies this time. It would also give the players a reason to barge in when he doesn't come to the waiting room right away.