Hate to trouble you again but it's been over 48 hours with no update or contact of any kind. Can I get an ETA on this or if there's anything else I need to do on my end?
Viewing post in Review Issue (Sort of a Repost, Mod Needed)
Yes, you could contact support, which is the proper channel for this anyway.
Hey, me again. Really sorry to keep bothering you but it has been another week and I just want this resolved. I've put in a ticket like you suggested (number 44743) and nothing. I've pinged the ticket since it has been over a week a few days ago, and nothing. I just want some basic communication and resolution regarding my issue. I'm not trying to be rude but I'm getting pretty irritated because I've outlined the issue thoroughly, have offered additional information and clarifications, but am getting nothing in return. This is something that is a problem on your end, not mine, so I can't really do much about it. If a user, who has been banned from reviews and comments, can still review (and not only that, publicly DAMAGE a person's project), then this should be of some concern to your staff. It means your solution to people doing what this guy did doesn't work. I want to not only get this sorted for myself but to help folks who may also be dealing with this issue.
Please let me know if there is anything I can do to get this moving. Leafo was the admin involved with the original case, maybe mention this to him? I just don't know what to do and want something to happen. I'm tired of being ignored (intentionally or not). Thank you once again for your time and patience with my pestering.
-Jon
It's been over a month now, I've contacted support in every conceivable way multiple times now. What is the deal here? Why am I not getting any response? I've tried being as patient as possible and as nice as possible about this as I can but at this point I'm ready to stop using this website altogether. It simply should not be this difficult to get support. I'd be a lot more understanding about the wait if there were ANY communication whatsoever but there isn't. You know what the issue is, have acknowledged it even, and so it seems pretty simple to me to just fix it. I really cannot understand why I'm out here in the wind like this after, what, 35 days? That's absurd!
For the record I have:
- Made a post here, outlining everything (which was not a small task, this took actual work due to the issue) and have offered even more information and assistance on my end to resolve this issue.
- After being told to contact support, I did so... TWICE, pinging the first ticket as well. No answer!
- I even tweeted as the alternative contact method, as your support page indicates, said tweet even got a decent amount of attention from my following asking for a response and still, you guessed it, NOTHING!
- Beyond that, I've waited patiently and asked for updates. This is completely reasonable, but I'm actively being punished for this since response and action don't seem to come unless I make a big fuss. Why? How does that help anyone? I'm sure you are irritated with me constantly pinging you about this.
Look, I'm not trying to make anyone's life difficult here and I don't enjoy doing this sort of thing but I'm at the end of my rope on this. There's enough garbage going on that I shouldn't have to put up with this. It's an issue created on Itch.io's end, an issue that NEEDS addressing since the action your staff takes to deal with this issue only punishes creators, not the abusers. I've provided the proof, gotten the acknowledgement, so...??? Though I'd be pretty irate after all this, even a negative response would be better than the deafening silence I'm getting now.
Just help me, seriously, I'm practically begging... I feel like I'm screaming into an uncaring void though and depending on what happens next will determine if I ever come back to this place. I'm not going to put in all this time and effort on a platform when said platform doesn't seem to care about its users. I'm not the only guy who has been trying to get support (though I am sure their issues are different), and seeing that only reaffirms this frustration.
Sorry for rambling a bit, but at this point I've given up on trying to even provide a careful response.