Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

My account is still under quarantine after almost 4 months.

A topic by Capky Games created May 07, 2025 Views: 272 Replies: 4
Viewing posts 1 to 2
(+1)

Well, I don’t think I need to go over my issue in detail again, since this isn’t my first post pleading for help—though I do hope it will be the last. Since January, all of my games have been unfairly put under quarantine the moment I publish a new update, modify a game’s page, or release a new title.

Here’s the last ticket I submitted, nearly a month ago with no answer:

(270220)

Right now, my game:

United by Love’s Heart

which was just published, is already suffering from the effects of this quarantine system. I’m truly grateful to the support team when they lift the restrictions on my games—but what I really need is for this automatic quarantine to stop happening every single time I make even the smallest change. I know the platform doesn’t usually work this way for everyone else, so this is clearly something affecting only my account, and it’s been going on for 4 months now. I don’t even know why it’s happening.

Please, stop putting every one of my games in quarantine. There’s nothing wrong with my account—I’ve never broken the rules. Please.

Have a great day.

Moderator

I've let our admins know.

Excuse me, do you happen to know why this might have been happening to me for so long and what I could try to do?

Moderator

No, sorry. Please wait for support.

That's what I've been doing for the past four months, which is why I'm asking. But thank you very much for your reply anyway. I'm really sorry for bothering you so much.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.