I'll let our admins know, but did you notice the part where you need to wait for a few days first?
(Also it was the weekend, but that's not mentioned in the docs.)
Thanks for the heads up, I appreciate the help. While I understand the troublesome side of the moderation, I’m not sure about the passive-aggressive tone. I did see the part about waiting a few days, and I assumed 3-4 days would be enough to reach out. If threads like this are a hassle, it might be helpful to update the guidance to a few weeks -or whatever more suitable for you guys- instead.
That's three days as of right now. You didn't wait three days before notifying support, or posting here. And there's an unofficial FAQ pinned at the top of this category. Edit: as for keeping documentation up to date, the issues with that have been discussed many times on the forum.
Thanks for the heads up, I appreciate the feedback. I understand the challenge of moderation and how many new games are released every day, and I see how threads like this might be a hassle. I’m really sorry if I came across the wrong way, I didn’t mean to be impatient. There might have been a bit of a misunderstanding due to the language barrier, as I use translation tools to help, but I really didn’t want to cause any offense.
You created this platform to support developers like us, and if I didn’t respect what you do, I wouldn’t have chosen to release my game here. I’ve been working on this project for months and am genuinely excited to share it with a wider audience.
I emailed support on the first day after signing up because I thought it was a bug. I didn’t realize this was a more common issue or a procedure, and I’m still learning how things work here. I’m just trying to do what others have done in similar situations to make sure my game shows up properly.
When I first released and didn't become visible but saw some other games that were published after mine get indexed and become visible quickly, which is why I reached out. I contacted a few developers, and they mentioned they didn’t experience this issue, so I wanted to check if there might be something I missed or if my game was overlooked.
This is my first project, and naturally, I want it to be visible as soon as possible. I really don’t mean to be pushy; I just wanted to let you know that there’s a little game in the corner waiting for approval.
Thanks again for your time and support, I really appreciate any guidance you can offer.