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No, as explained in the rules of this category, support can't be provided on the forum. Please follow the instructions so I can bring it up with our admins.

I understand the importance of the rules and I have followed them, but what should I do when support doesn't respond to any of my numerous reminders since January?

What recourse do I have?

And i'm not talking about answers that don't suit me: I literally have no answers.

You're talking about instructions to follow, can you be more explicit please?

Best regards,

(+1)

...The part from the rules of this category where it says:

If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

Hope this helps.