Hello Max. I am huge follower of yours and have the same issue with my game. I have no idea why it is happening and it saddens me to be honest. I contacted the support and it has been 2 days - no answer. I know how much fan your are as well, always playing my games and I am fully supporting you man. Chin up and stay safe friend!
Im sorry to hear you experience this too. I believe its their bot that is not very effective. Last time this happened to me they said it was a mistake from their auto matic system. Its annoying cause all and any momentum a game might have on this site, is long gone before they resolve this. And yes support is days and weeks on answering. write up your story here as well, so they can see its a problem.