I was referring to this bit, that you quoted as well:
Please do not create topics asking how long it will take for support to reply to you.
The wording used to be different, and covered other questions along the same lines.
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Obviously I was really misled and misunderstood the interpretation of these recommendations.
I created this post, but not to demand an answer or to proudly ask the whole forum when I will get an answer here and there and why it is taking so long. No, no and no again! This is not about me, but about others who have encountered similar things. I made it clear that this is not a complaint, but an interest in someone else's experience.
Please forgive me if I broke the rules or offended you in any way, this was not my plan.
Thanks for the clarification. That it used to be different explains a bit.
Talking to other people usually helps, so it is strange to discourage topics about just that. To discourage individual support questions is understandable. This is not a tech support message board that is answered directly by the company. So a question about how long one's individual response time will be, is futile anyways.
And from my view, many of those topics are just that. People seeking assurance that they did nothing wrong, that it is not them, that everything is normal. Long waiting times, ok, people might not like it, but they can deal with it. But being in limbo is nerve wrecking.