Skip to main content

On Sale: GamesAssetsToolsTabletopComics
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines
(+1)

I've been on itch.io for a few years now, I've never broken the rules, and my games have been coming out of quarantine for the past two months, and the support team hasn't asked me for proof that it's me at any point. I don't think itch.io suspects that it's not me or that I've broken any rules.

If my games had been quarantined just once and then, after a month, they'd been reviewed and released from quarantine, it would have been fine. The problem is that, two months later, my entire account is still affected by this. Any change I make quarantines my games and removes them from search. I can't continue updating my games normally because, if I do, none of my most popular games would ever appear in the lists (I update them, they go back into quarantine, it takes a month for them to reappear, I update them, and then I start over). I simply can't continue like this; I'll lose all my visibility, and no one will find my games. The itch.io platform has had two months to review my account and, as I said, all my previously quarantined games have already been reviewed and made available again, but they're quarantined again if I make even the slightest modification. That doesn't seem normal or fair to me. And this isn't something that happens to all developers; it's happening specifically to me. And to more developers, probably, but definitely not to everyone. That's why I'm asking that my games please stop being quarantined immediately unless there are real reasons to suspect something is wrong with my account.

I did not want to imply that the problem is with you. The problem is with Itch and the currently very long time they take to clear such situations. It is a general problem, also seen by all the complaints about non indexed games and waiting times for payout.

(+1)

Yes, don't worry.

I see all those posts from people having problems too. I assume the itch.io support team is doing their best to help everyone affected, even if it's taking time. The problem is that it's taking too long.

Hence my suggestion to just ignore it. This is not like a situation where police screamed at you: freeze! Officially you do not know that your game is on quarantine. Itch did not inform you about this and suggested things like logging out and in again with 2fa or whatever could be done to prove being not a hacked account.

If they want to be fair, they should not punish you for ignoring a thing you would only know by accident. (The punishment would be pushing the game at last place of queue)

Now that I mentioned it, logging out and doing a fresh 2fa log in might actually be a good thing, should that behaviour metric look at such things.