If you didn't get the automated reply with the ticket ID, your e-mail might have been lost on the way. Check your spam folder. In the mean time you can use Butler to use twice your quota.
Oh, I did get it I just didn't see it when checking my emails since it wasn't a direct reply. 260993 is the ID.
I didn't know about this! You mean I can go to up to 2GB if I use this tool? That's perfect if so!
Okay! I've let our admins know.