Please read the rules of this category, where it says:
- Not to ask this sort of question
- What to do in this situation
Hope this helps.
Viewing post in I waited 28 DAYS for the PAYOUT
Yes I read it, and I already mailed once a long time ago, but this time I got a ticket again. Ticket 254226, but I haven't gotten a response yet. It's hard because I usually get paid within 7 or 14 days, but not this time. It would have been nice to have some kind of guidance if there was a problem with the artwork.
This forum is answered by the community, the moderator is a community moderator and does not have access to the staff tools.
The reasons why a payment is delayed can only be found by consulting support, since here, none of the people who can answer you have access to that information.
What has sometimes been seen is that payments can be delayed due to a problem with validation, or because there is some suspicious movement in the payments, for example, someone bought your game using a stolen card. It is not the seller's fault, but until Itch can clarify those movements, the payment remains "in review".
The good thing about Itch is that you can request payment whenever you want and without having a waiting time between sales and requesting payment. The bad thing is that you cannot be sure that it will always take the same amount of time to pay you. One thing for another.