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I'm having the same problem, actually. Except that I can't even get them an item before they arrive, even if it's on the counter already and it's what they requested.

Hmm, when I put it on the counter and it's what they want they'll still leave quickly but quickly pop back in, get it, and pay.

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Odd. Well, That was happening for me in 0.0.60. I haven't gotten that far yet in the new update, so I guess I'll see if it's still the same once I get there.

How do you check what update you're on?

I'm not sure, but the same thing occurred to me when I got there again in 0.0.61.

Good thing they fixed it in 0.0.62. And even more glitches in 0.0.63.