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Admin (1 edit)

This is happening because you are using “Individually priced files” to set your product price. Please read our guide here:

https://itch.io/docs/creators/pricing#purchase-tiers-through-individually-priced-files

Use individually priced files for quick bonus content, not to set the price of your content. Use the minimum price on your project to set the price of your product, as this will allow you to change the price at a later time without affecting ownership.

We strongly advise against using individually priced files. If you have a free file for a page that is otherwise paid, select the “Demo” option, and set the product price of the page.

Thank you for reply, i’m glad to know it wasn’t a problem with the website but mine, is now fixed i guess.

My costumer is still having trouble downloading the asset pack. I made all the necessary changes that you have instructed me to do, but the issue remains unresolved. He mentioned that he only encounters this problem/bug with that specific asset pack. What now?

Admin

I just looked up the transaction and I see the Premium Chill Harvest-Winter.zip is available for them. Perhaps they misread the screen?

(+1)

Yes, it's now showing premium. THANKS!