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Using restricted visibility, and distributing using a download key does not work in Itch app

A topic by dobydigital created 79 days ago Views: 79
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(Edited 2 times) (+1)

Hello, I'm trying to distribute the game to some folks by giving them the download key. They can get to the download page, download directly, and add it to their collection. To be clear, this is a one-off generated key (not one from bulk keys). This key also has the claim-ability unchecked.

However, when they open up the Itch application to grab the game, it gives them an error "While searching for a download: invalid game":

http://i.imgur.com/nqKPqwX.png

They are fully able to see the game in their collection, however.

I'm relying on Itch to provide game patches, so I really need these users to have access to the game via the Itch app. Is there a step that I'm missing? I just want to be able to distribute the game usng a single key, instead of having to generate keys in bulk and then hand them out one-by-one.

Thanks in advance for any clarification on the process of using the "Refinery" workflow.