# 💰 Refund Policy & Eligibility
Thaluna is a one-time purchase software. Before purchasing, please review our refund guidelines to ensure a clear understanding of our support and return process.
### 🔍 Try Before You Buy (Free Demo)
A **free demo version** is available and **strongly recommended** before purchasing the full version. The demo allows you to verify:
* Basic OCR functionality in your specific environment.
* Real-time capture behavior and overlay performance.
* General compatibility with your system and display configuration.
*By purchasing the full version, it is assumed that the demo was either tested or intentionally skipped.*
---
### ✅ Refund Eligibility
Refunds are handled on a case-by-case basis. You may be eligible for a refund if:
1. The issue is **reproducible** and confirmed to be caused by a defect in Thaluna's code.
2. Necessary **diagnostic information** (logs or screenshots) was provided for troubleshooting.
3. The issue **cannot be resolved** after reasonable support attempts.
### ❌ Refunds will NOT be issued if:
* **No logs or screenshots are provided** (we cannot fix what we cannot see).
* **The issue cannot be reproduced** on other systems.
* **The problem is caused by local system configuration** (e.g., antivirus interference, third-party overlays, or missing Windows dependencies).
* **Specific OCR Mode Issues:** If one mode works (e.g., Manga OCR) while another doesn't (e.g., Paddle OCR), it confirms that Thaluna’s capture system is functional. Such issues are usually tied to local dependencies (like missing C++ Redistributables). **A refund will only be considered if you provide logs and we are unable to resolve the issue through support.**
* **The request is based on personal expectations** or comparisons to other tools.
* **The software was purchased for a short-term task** and a refund is requested shortly after.
---
### 💡 Important Technical Notes
* **OCR Nature:** Accuracy depends heavily on fonts, rendering methods, and system configuration.
* **Requirements:** For optimal performance, ensure **Windows display scaling is set to 100%** and the capture overlay is placed correctly over the text.
**If you encounter any issues, please open a support thread first.** I am committed to helping you get the software running perfectly, provided we can work together to diagnose the problem!