Why do you charge for payment via wallet and not payment via card? This complicates the purchase that a friend has been trying to make for some time.

Hello! Thank you very much for bringing this up. Your question is extremely valid, and I perfectly understand the confusion it might cause.

First, I want to clarify that I do not charge any extra or differentiated fees based on the payment method you or your friend choose. The game's price is the same, whether paid with a PayPal wallet balance, a credit/debit card, or a linked bank account.

Why the confusion about "wallet charges"?

The most common reason a buyer might see a different amount or an "extra fee" when using their PayPal wallet balance is currency conversion.

If the game's price is in one currency (e.g., USD or BRL) and your friend's PayPal wallet balance is in another currency (e.g., EUR), PayPal automatically performs a conversion. During this conversion, PayPal applies an exchange rate that includes a small margin. To the buyer, this might seem like a fee for using their wallet, but it's actually a currency conversion fee imposed by PayPal itself, not an additional charge from me.

What your friend can try to resolve this:

• Check the currency: Confirm if the currency of their PayPal wallet balance is the same as the game's price. If not, the conversion fee will be applied by PayPal.
• Try a different browser/incognito mode: Ask them to try completing the purchase again using a different web browser (Chrome, Firefox, Edge, etc.) or an incognito/private window, in case they're having trouble seeing the option to pay directly with a card.
• Contact PayPal Support: If the problem persists, the best course of action would be for them to contact PayPal support directly. They can clarify any questions about currency conversion fees or the payment options available to them.

I'm truly sorry this is causing difficulty with the purchase! I hope this information helps clarify the situation, and that your friend is able to get ACSG.