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Game Download Issues

A topic by Myriss created Jul 20, 2024 Views: 158 Replies: 7
Viewing posts 1 to 3

Hi, I tried to download the game for windows but it says that it was interrupted by a download error? I've tried doing the download again without any success, so I decided to wait an hour before trying again but not getting anything new from the previous results.

Is there something I'm not trying that works? Or is it an issue with the game file?

Developer

As far as I'm aware there is no issue with the game file as there have been thousands of downloads without issue over the last year. A download error is much more likely to be something outside my control such as a problem with internet connectivity, even itch.io.

The only advice I can give is to enable alternate download mode, which you can do if click the small link next to the download button. You will get a small pop up that allows you to do this.




Outside of trying this, I'm afraid I don't have any other solutions since a download error is likely being caused by something outside my control. Hope this method helps.



I'm not sure whether the alternate download works for the windows zip file. I did enable it and clicked download but it didn't start downloading, unlike when the alternate download setting is off and it begins the download but fails to install it.

I'm confused and not sure what else to do.

Developer

I'm sorry you're having a hard time with it. 

Unfortunately I'm not sure what else to suggest either. I test-downloaded the file and it works fine, just to be sure. At this point, I have to assume it's an issue outside my ability to fix whether it is with Itch or your internet provider.

I'm really sorry I'm unable to identify or repair the download issue.

(1 edit)

Myriss, are you downloading via the itch.io app or directly from the website? Because for the life of me I could not get the mac file to download from inside the app, but I WAS able to when I went to the website directly. That might be something to try?


Edit to add: I didn't realize this post was so old, sorry! But if anyone is having issues with the updated release, that is what worked for me today, Oct 20.

I've never used the app, I tried downloading from the website.

(It's alright, even though it's old I still haven't found a solution yet)

I'm sorry I wasn't able to help! I wonder if your virus software is stopping the download because it doesn't recognize itch.io as a safe site. You could try whitelisting it in your virus protection software, if you felt comfortable doing that? I'm sorry you're still having issues!

You don't need to apologize, it's okay. Thanks, it works now :)