^ This is the term I'm referring to ^
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1. What does it mean by "new account"?
I've waited a week after deleting an account and attempted to assign that account's email address to this one, but its apparently 'still in use'. This account isn't new, it was made a year or two ago now.
2. How long is the 'temporary lock" on the email address?
Self-explanatory question, I'm just wondering how long I could be waiting for the email address to become unlocked since it doesn't specify.
3. Is the part about being 'unable to use the email address for new accounts' temporary or not?
The sentence separates the two main points using 'and' instead of placing the two into distinct sentences:
"temporarily be locked and can not be used for a new account"
So are both terms temporary, or only the 'locked' part?
I feel like they should've been put into separate bullet points to avoid confusion, since I read this assuming it meant both conditions were temporary, though now I'm doubting it.
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!!! I'm really desperate right now, so this next part is likely against the rules- but I don't have anywhere else I can ask for help with this issue since the itch.io support email didn't work for me. I'm aware I may not even get a response to this so it's a shot in the dark I suppose.
I'm in a complicated situation right now with this account, and I don't want to waste anyone's time so I've put my questions above for those who care more about that. However, I have an issue that I emailed itch support for but received no response to it (my request is '200893' according to an email I received after).
To summarise why I'm asking for support here instead of via the support email like the rules specify, it's because I can't use my email address. The email address associated with this account is for a Google Account that I've terminated, meaning I can no longer access it, no matter what. There's a reddit user who I think had a similar issue to me in this post on the itch.io reddit a year ago:
https://www.reddit.com/r/itchio/comments/10nox7v/itchio_support_really_needs_imp...
Since itch.io seems to rely on you using the associated primary email for your account for most actions, I can't get a response anywhere else as similarly to what this person states, its expecting for me to use an email that no longer exists to get support.
I figured a workaround to this- since I still have this account's password- would be to change the email to another email address, however I'd forgot about an alt account I had which used the email address I intended on using.
As such, I deleted this other account to make the other email address available again to replace my terminated email on this account, but a week later, its 'still in use' and I think I've misunderstood what the term at the start of this post actually meant.
I know this isn't the right place to be asking for account support, but I've explained my situation and I've provided a more in-depth explanation with imagery in the email I made to itch.io support. I'd provide the imagery here, but the rules state not to put private information down, so I don't think I can.
If you have read this, thank you, and sorry again for putting this here, I don't know what else to do.