I'm sorry to hear you encountered a bug or crash! Please follow the steps below to get your bug identified and resolved as soon as possible.
NOTE: layer issues don't have to be reported using the steps below! Just throw a screenshot on the forums and we'll make sure it's taken care of.
- Search for your bug or crash in the Hidden Folks community posts here on Itch - someone else might have solved your problem previously.
- Right after the bug occurred (and this is important, because the logs get updated every time you start and stop the game), locate the output log file on your computer. You may find this text file alongside the game on your computer, or on any of the following locations:
Windows option 1: C:\Users\[username]\AppData\LocalLow\Adriaan de Jongh\Hidden Folks\output_log.txt
Windows option 2: [Wherever Hidden Folks was installed] \Hidden Folks_Data\output_log.txt
Linux: ~/.config/unity3d/Adriaan de Jongh/Hidden Folks/Player.log
- Either create a post on these discussion boards or send me an email at firstname.lastname@example.org, copy pasting the template below and replacing all ellipsis:
Operating system: … (eg. Windows 10 Home, 64-bit)
Processor: … (eg. 3,3 GHz Intel Core i7)
The content of the output_log.txt or Player.log file:
After following these steps, please be patient! I will get back to you as soon as I can. I'm doing support for 9 stores and 6 platforms all by myself, so please give me some time. I will let you know when I'm looking into and will report back with progress!