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RAIDBORN

A straightforward first-person fantasy action RPG featuring procedurally generated dungeons and quests. · By Phodex Games

Wrong email in steam key download

A topic by connoa128 created Jan 10, 2024 Views: 101 Replies: 8
Viewing posts 1 to 3

Hi!

I made a mistake and contacted support (no email back yet for awhile).

To download my steam key, I need a verification email but I misspelled my email (cmcnamara@oh-instistute.org) as (cmcnamara@oh-institute.og) so I can't get the key. Is it possible email me a key? Would love to start playing!


connor

Developer (2 edits)

I am sorry for the inconvenience. I have checked this, but unfortunately, I cannot change your email address manually or see the steam key to your purchase. Only itch themselves can do that.

It looks like you have downloaded the DRM-free version from itch. Do you still have access to the download page of the game? That is where you can claim the Steam key.

I would recommend just playing the game via the files you downloaded until you receive the key. Savegames are compatible with the Steam version, so you could seemlessly continue. I will reach out to itch support myself as well, and if they can't get it resolved, I will send you a new key.

(1 edit)

thank you! , yeah I can't redeem the steam code on the download page because It makes me verify my email

Developer

I understand. I will give them a few more days and then reach out to you again.

Developer

Itch.io support got back to me today. Your email address has been changed to cmcnamara@oh-instistute.org. You should be able to claim the key now.

Hi!

Sorry to be such a bother, the steam key button is now gone from the page. Is it possible to just email me (cmcnamara@oh-institute.org) a key?

Developer (1 edit)

No problem. I will send you a key, but please confirm your exact email address. The email you provided with your last message conflicts with the email from your initial message (cmcnamara@oh-instistute.org vs cmcnamara@oh-institute.org). I assume you have misspelled institute initially but I am not sure.

Yes it is cmcnamara@oh-institute.org


sorry for the troubles!

Developer

I have send you an email with the key. Please check your spam folder should you not find it in your inbox.